SHIPPING POLICY

Your order will be delivered at your door steps in 5-6 business days. We ship our products via Delhivery, Bluedart, Xpressbees etc

Return & Exchange Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within five (5) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

V Candle Supplies

Attn: Returns

A911, Gd colony,

Mayur vihar phase 3 New Delhi, Delhi 110096, India
​

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return REFUNDS.

After receiving your return and inspecting the condition of your item, we will process your return for exchange.

Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For detective or damaged products, please contact us at the customer service number: 7042774474 to arrange a refund or exchange.

Please Note

• Product must be sealed.

• In case of Glass Jar , jar must not be broken or cracked. And Jar must not be used.
• In case of Fragrance Oil , Bottle must not be opened or leaking and seal should be intact.
• In case of incorrect address, refunds will not be initiated. So always ensure the address is correct before placing the orders.

• In case of detective product, click an image of the product and apply for refund within 2 days of receiving the product

Order Cancellation:

In case of Prepaid & COD order, order needs to be cancelled with in 24 hours. In case of COD orders, if a customer returns our order as an RTO then depending on the situation we may decide to not offer any COD services to the client to avoid future losses. 

QUESTIONS

If you nave any questions concerning our return policy, please contact us at: yv@vcandlesupplies.com